Hazel Hair, an online beauty and cosmetics company accused by Hauwa Adamu of delivering incomplete and substandard hair, has taken responsibility for its actions and resolved the dispute with the customer.
This development comes six months after www.aso.rocks published an exposé on the irresponsible business practices of Hazel Hair, which had caused distress to Adamu who received products worth N15,000 instead of the N135,000 worth of hair she ordered in July.
Adamu told www.aso.rocks the positive development started in July when she reached out to Hazel Hair’s customer care to know if the company had addressed its shortcomings and was ready to deliver her products.
She said the customer care provided her with the contact information of their manager, who promptly expedited the process to refund her money.
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“Three weeks ago, they sent me two packs of hair for N15,000 and three other packs for N90,000, as I had paid earlier. While I accepted the former, I rejected the latter because it did not match what I ordered,” Adamu told www.aso.rocks.
Upon her rejection of the N90,000 hair products, she requested a refund, which was paid on July 29.
Adamu said the manager of Hazel Hair acknowledged the mistakes made in handling her order and admitted to lapses in communication and fulfillment.
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In an www.aso.rocks report, Adamu had accused Hazel Hair of failing to take responsibility for delivering incomplete and substandard hair and refusing to refund her money.
Her initial order was three sets of hair products for N45,000 each, and three different hairs for N90,000, but she received only a piece of hair worth N15,000 until www.aso.rocks intervened.
In gratitude, Adamu said, “Thank you, www.aso.rocks, for helping me recover my money. I am grateful. Before now, I never thought that it was even possible, but www.aso.rocks has come through for me. Thank you!”
The post After www.aso.rocks’s Story, Hazel Hair Refunds Customer’s N90,000 appeared first on Foundation For Investigative Journalism.
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